waiting list + gift certificate change

It pains me to write this post, because I want to be able to say yes to everyone and pride myself on my ability to be flexible, but as of today I now have a waiting list for new clients for both Decopaw art commissions and photography (and prints and any other products from past clients). “Even for one small print?” Yep, even for one small print!


New art commissions waiting list: 6 weeks.

I schedule commissions according to start date, so we are looking at a late September start date. That is very close to when my holiday commissions start, so I have a feeling I will have a holiday commission cut-off date somewhere around early November. If you follow this blog and are planning on commissioning art for the holidays, now would be the time to contact me to get on the waiting list.

Also, it’s very likely I will be heading out of town for 7 days in mid-October, so plan for that. I will also be taking 14 days off starting December 23rd. I don’t foresee any other weekends out of town this year other than those two. 

Photography waiting list: 2-6 weeks, depending on type of shoot and location. (this does not apply to those I have already communicated with but have yet to schedule). 

Shoots for sick and/or elderly dogs can definitely be expedited (please contact us!), but expect the wait time from shoot to online gallery to be longer than the standard 7 days. 

Gift certificate change: 

In the past we provided gift certificates for specific products and services, leaving the dollar value off the card. So it would read something like: 14×16 Decopaw art canvas for one pet. 

That has now changed so that instead of indicating the specific product, we need to indicate the dollar amount with a general description of what the gift certificate can be used for. This is because federal laws prohibit small businesses from applying expiration dates to cards, and it has become very common for folks to wait a year or two to use a gift card- often times for products or services I no longer carry/provide. Given the youth of my business I know changes are inevitable, hence the new change to gift certificate policies. 

The new policy is: all gift certificates must have a dollar value written on the card, and each card will indicate that prices are subject to change at any time and without notice. 

An example of how one might read: $350 in Decopaw art or photography products and/or services from Cowbelly Pet Photography. Redeemable at at time. Please allow a minimum of 14 days notice. Prices are subject to change at any time without notice. 

Also, due to our full client board, we will now require a MINIMUM of 14 days advance notice to redeem gift certificates. 

I hate having to say no to people as I like to say: “I’m not in the business of disappointing people”, but my plate is so overly full at the moment I’m not doing anyone any favors by bringing on new clients. I currently have over 30 clients on my ‘board’ (my work task board), and that list will grow to about 38 people in the next 14 days. Yikes!

I’d also like to take this opportunity to sincerely apologize to anyone and everyone who has had to wait for things from Christina and I: whether it be a return phone call or art proofs, or a gallery link, or waiting to receive registration forms for the workshops. We have both been doing the very best that we can and working hard to keep deadlines, so any patience coming our way is so very appreciated!

Thank you sincerely for being so patient with us!!

With that said, it’s back to work with me! 

Hope y’all are having a great week. 🙂

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